Beyond Blue
Mental health & crisis support
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Our Commitment
Mapu Marrung is a community wellness application designed for Aboriginal and Torres Strait Islander peoples. We respect your privacy, cultural values, and your right to control your personal information.
1. Who Can Use This App
This app is for people aged 12 years and older. By creating an account, you confirm that you are at least 12 years old.
2. Information We Collect
We only collect information that is necessary to provide the app.
A. Account Information
- Email address
We do not collect your name, address, or other identifying details.
B. Wellbeing Information (With Your Consent)
If you choose to use wellbeing features, we collect:
- Emergency contact details
- Mood ratings
- Timestamps of entries
This information is only collected after you agree to the well-being consent screen.
C. Technical Information
We use:
- Firebase Analytics
- Firebase Crashlytics
- Firebase Cloud Messaging (Push Notifications)
These services may collect device and usage information to improve app performance and reliability.
3. Guest Mode
You can use parts of the app without creating an account.
In Guest Mode:
- No personal data is sent to our servers
- Progress is stored only on your device
- Well-being tracking features are not available
To track well-being history, you must create an account and provide consent.
4. Why We Collect Your Information
We collect your information to:
- Provide well-being tracking features
- Allow you to view your personal history
- Improve app performance and reliability
- Send important notifications (if enabled)
We do not sell your information.
5. Where Your Data Is Stored
All account and well-being data is stored securely in Australia.
Your wellbeing data:
- Is encrypted in transit (HTTPS, TLS 1.2+)
- Is encrypted at rest
- Is accessible only to you
We do not store your data outside Australia.
6. How We Protect Your Information
We use industry-standard security measures, including:
- Secure HTTPS connections
- Encrypted databases
- Secure password hashing
- Secure mobile credential storage (iOS Keychain / Android Keystore)
- Token expiration and rotation
7. Your Rights
Under Australian privacy law, you have the right to:
Access Your Data
You can view your wellbeing history inside the app.
Export Your Data
You may request a copy of your data (or use the in-app export feature if available).
Delete Your Account
You can permanently delete your account from the Settings screen.
When you delete your account:
- Your email
- Your well-being history
- Your preferences
are permanently removed from our systems.
Deletion is processed immediately or within 24 hours.
This action cannot be undone.
8. Health Information Consent
Before using the wellbeing tracking features, you will see a consent screen explaining:
- What information is collected
- Why it is collected
- That it is stored securely in Australia
- That you can delete it at any time
We record the date and time of your consent.
You may stop using wellbeing features at any time.
9. Third-Party Services
We use the following services:
- Firebase Analytics
- Firebase Crashlytics
- Firebase Cloud Messaging
- Secure Australian data hosting
These providers process limited technical data on our behalf to support app functionality.
10. Contact Us
If you have questions about privacy or would like to make a request, contact:
Email: wbapp@durri.org.au
11. Changes to This Policy
We may update this Privacy Policy from time to time.
If we make significant changes, we will notify you within the app.
12. Sources and links
Here we list the public websites and videos the app points to, so you can see where information comes from. Mapu Marrung does not run these organisations or YouTube channels.
Each link opens in a new tab. For a life-threatening emergency, call 000.
Crisis response
Trusted places for mental health information, including Aboriginal and Torres Strait Islander wellbeing resources.
Overdose protocol
Australian organisations that publish overdose information and first-aid guidance.
Crisis hotlines
Phone numbers and emergency. The Visit link opens each organisation’s website.
Service directory
Organisations and tools for finding support.
Wellbeing → Psychoeducation
The same trusted sites as above, used in Wellbeing and psychoeducation areas in the app.
Psychoeducation — video resources
Videos linked from topics in the app. Open a section and tap Visit ↗ on each card to watch.
Housing & wellbeing 6 videos
Transport & mobility 6 videos
NDIS 5 videos
Work 6 videos
Workplace wellbeing 6 videos
Why it’s important to employ Indigenous people
Visit
Culturally safe workplace with Aboriginal & TSI staff
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Working with First Nations People — Webinar
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Indigenous employment opportunities
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Aboriginal Youth Development Officer — Working at the City
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Aboriginal Worker Advice — working with clients
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